Play Safe, Play Responsibly

Our Commitment to Responsible Gaming

At jilivi, responsible gaming isn't just a policy—it's at the heart of everything we do. We believe that online casino gaming and sports betting should be an enjoyable form of entertainment, not a source of financial stress or personal problems. That's why we've built a comprehensive responsible gaming framework designed specifically for Filipino players, offering tools, resources, and support to help you stay in control.

Our responsible gaming commitment is guided by international best practices and aligned with Philippine regulations. We work closely with problem gambling prevention organizations to ensure our platform promotes healthy gaming behaviors. Every member of the jilivi team—from customer support to management—receives regular training on identifying and assisting players who may be experiencing gambling-related difficulties.

We recognize that gambling affects different people in different ways. What might be recreational fun for one player could become problematic for another. That's why we provide a range of customizable tools that allow you to set your own boundaries and gaming limits. Our goal is simple: to ensure that every player who visits jilivi has a safe, enjoyable, and responsible gaming experience that never crosses the line into harmful behavior.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It develops gradually, often without the person realizing they're losing control. Recognizing the warning signs early is crucial for preventing serious financial, emotional, and relationship problems. Here are some key indicators that gambling may be becoming a problem:

Behavioral Warning Signs

• Spending more money and time gambling than you can afford or intended.
• Feeling restless, irritable, or anxious when trying to cut down or stop gambling.
• Gambling to escape problems, relieve stress, or cope with negative emotions.
• Chasing losses by continuing to gamble after losing money in an attempt to win it back.
• Lying to family members, friends, or colleagues about gambling activities or losses.
• Neglecting work, school, or family responsibilities because of gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Feeling guilty, ashamed, or depressed about gambling behavior.

Financial Warning Signs

• Difficulty paying bills, rent, or other essential expenses due to gambling losses.
• Hiding gambling-related transactions from family or loved ones.
• Depleting savings accounts or retirement funds for gambling.
• Accumulating debt from credit cards, personal loans, or borrowing from friends and family.
• Constantly thinking about gambling or planning the next gaming session.

If you recognize any of these signs in yourself or someone you know, it's important to seek help immediately. Problem gambling is a treatable condition, and early intervention leads to better outcomes. The support resources listed on this page are available 24/7 to provide confidential assistance.

Self-Exclusion Program Details

The jilivi self-exclusion program is a powerful tool for players who need to take a complete break from gaming. When you self-exclude, your account is immediately deactivated, and you will not be able to log in, deposit funds, or access any jilivi services during the exclusion period. This measure is designed to help you regain control and break the gambling cycle.

Self-Exclusion Options

• 24-Hour Cooling-Off Period: Take a short break to reassess your gaming. Account automatically reactivates after 24 hours unless you request an extension.
• 1 Week to 6 Months: Choose a specific exclusion period ranging from 7 days to 180 days. Cannot be reversed once activated—you must wait until the period expires.
• Permanent Self-Exclusion: Permanently close your jilivi account with no option to reopen. Remaining legitimate balances will be withdrawn and transferred to you after verification.

What Happens During Self-Exclusion

• Immediate account suspension—no login access during the exclusion period.
• All marketing communications (emails, SMS, push notifications) automatically stopped.
• Customer support team trained to refuse reactivation requests during the exclusion period.
• Remaining account balance processed for withdrawal (wagering requirements must be met first).
• Referral to problem gambling support resources and counseling services.

How to Self-Exclude

To self-exclude from jilivi, contact our customer support team via live chat or email and request self-exclusion. Our team will verify your identity, discuss the exclusion period options, and process your request immediately. We recommend speaking with one of our responsible gaming specialists who can also provide information about external support resources available in the Philippines. Self-exclusion is a confidential process, and your decision will be respected and supported by the entire jilivi team.

Tips for Responsible Gaming

Staying in control of your gaming starts with developing healthy habits and maintaining clear boundaries. Here are practical tips from jilivi and problem gambling prevention experts to help you keep gaming fun and safe:

• Set a budget before you start: Decide how much you can afford to lose before you begin playing. Treat this money as entertainment expense, not income. Never gamble with money needed for rent, bills, food, or other essentials.
• Set time limits: Decide in advance how long you'll play and stick to it. Use our session time limit tools to help enforce your boundaries. Take regular breaks every 30-60 minutes to maintain perspective.
• Never chase losses: Accept losses as the cost of entertainment. Trying to win back lost money is one of the most dangerous behaviors leading to problem gambling. If you're losing, take a break or stop for the day.
• Don't gamble when upset or stressed: Gambling should never be used as a way to escape problems or cope with negative emotions. If you're feeling down, anxious, or stressed, talk to someone instead of gambling.
• Balance gaming with other activities: Maintain hobbies, social connections, and activities outside of gambling. A healthy, balanced lifestyle reduces the risk of gambling becoming problematic.
• Keep gambling social, not solitary: Gambling alone increases risk of losing track of time and money. Play with friends, set joint limits, and hold each other accountable.
• Avoid alcohol while gambling: Drinking impairs judgment and can lead to impulsive decisions, larger bets, and loss of control. Always gamble sober.
• Don't borrow money to gamble: Only gamble with money you already have. Never borrow from friends, family, or financial institutions to fund gambling activities.
• Understand the games: Know the rules, odds, and house edge before playing. Understanding that all casino games favor the house in the long run helps maintain realistic expectations.
• Track your gambling: Keep a record of how much time and money you spend gambling. Regular self-monitoring helps you stay aware of your habits and identify patterns early.