jilivi Privacy Policy

1. Introduction

jilivi ("we," "us," "our," or "jilivi") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained from users ("you," "your," or "Player") of the jilivi online casino gaming platform, including our website, mobile applications, and all associated services (collectively, the "Platform" or "Service").

This Privacy Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection regulations. By creating an account, accessing the jilivi Platform, or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the jilivi Platform and refrain from creating an account. Your continued use of our Service following any modifications to this Privacy Policy constitutes acceptance of those changes.

jilivi reserves the right to update, modify, or revise this Privacy Policy at any time. Material changes will be communicated via email notification or prominent display on our Platform. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jilivi account or use our services, we collect the following types of personal information directly from you:

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, phone number, and nationality.
• Identity Verification Data: Government-issued identification documents (e.g., Philippine passport, driver's license, UMID, SSS ID), proof of address documents, and photographs for Know Your Customer (KYC) compliance.
• Financial Information: Payment method details including GCash account information, Maya account details, bank account numbers, and transaction history.
• Communication Data: Information contained in your correspondence with our customer support team, including chat transcripts, emails, and feedback submissions.
• Marketing Preferences: Your consent preferences for receiving promotional materials, newsletters, and marketing communications.

2.2 Information We Collect Automatically

When you access and use the jilivi Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, features accessed, and interaction patterns.
• Location Data: IP address, country, city, and general geographic location to ensure compliance with jurisdictional restrictions.
• Log Data: Access times, referring URLs, error logs, and system activity records for security and troubleshooting purposes.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience and analyze Platform performance.

2.3 Information from Third Parties

jilivi may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) for transaction verification and fraud prevention.
• Identity verification service providers for KYC compliance.
• Advertising and analytics partners for marketing performance measurement.
• Public databases and credit reference agencies for fraud prevention and risk assessment.

3. How We Use Your Information

jilivi processes your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your jilivi account.
• Processing deposits, withdrawals, and financial transactions.
• Providing access to casino games, sports betting, and other Platform features.
• Managing bonuses, promotions, and loyalty rewards.
• Communicating important account updates, transaction confirmations, and service notifications.

3.2 Legal Compliance and Security

• Verifying your identity and age to comply with legal gambling requirements (21+ in the Philippines).
• Conducting Know Your Customer (KYC) and Anti-Money Laundering (AML) checks.
• Detecting, preventing, and investigating fraud, security breaches, and prohibited activities.
• Complying with legal obligations, court orders, and regulatory requirements.
• Enforcing our Terms & Conditions and other policies.

3.3 Platform Improvement and Analytics

• Analyzing user behavior and preferences to improve Platform functionality.
• Conducting research and statistical analysis to enhance user experience.
• Testing new features, games, and services.
• Troubleshooting technical issues and optimizing Platform performance.

3.4 Marketing and Communications

• Sending promotional offers, bonuses, and personalized marketing materials (with your consent).
• Providing customer support and responding to inquiries.
• Conducting surveys and gathering feedback to improve our services.
• Notifying you about new games, features, and updates.

3.5 Responsible Gaming

• Implementing responsible gaming tools including deposit limits, self-exclusion, and reality checks.
• Identifying players exhibiting problem gambling behaviors and providing appropriate interventions.
• Maintaining records for responsible gaming compliance and player protection.

4. Legal Basis for Processing

jilivi processes your personal information based on the following legal grounds under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our contractual obligations under the Terms & Conditions you accepted when creating your account.
• Legal Obligation: Processing is required to comply with Philippine laws, regulations, and licensing requirements governing online gambling operations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, and Platform improvement, provided these interests do not override your fundamental rights.
• Consent: For marketing communications and certain optional features, we process your information based on your explicit consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

jilivi does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the jilivi Platform:

• Payment processors (GCash, Maya, banks) for transaction processing.
• Game providers (Pragmatic Play, PG Soft, JILI, Evolution Gaming) for game delivery.
• Identity verification services for KYC compliance.
• Cloud hosting and data storage providers.
• Customer support software platforms.
• Marketing and analytics service providers.

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we authorize.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, and courts when:

• Required by law, regulation, legal process, or court order.
• Necessary to investigate or prevent fraud, security threats, or illegal activities.
• Requested by gaming regulators or licensing authorities.
• Required for anti-money laundering investigations.

5.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and provide options regarding your information.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, analytics, and business intelligence purposes.

6. Data Security Measures

jilivi implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All sensitive data transmissions are protected using industry-standard SSL/TLS encryption protocols.
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information on a need-to-know basis.
• Secure Infrastructure: Our servers and databases are hosted in secure facilities with physical and electronic safeguards.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing.
• Employee Training: All staff members undergo data protection and security awareness training.
• Incident Response: We maintain incident response procedures to address potential security breaches promptly.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using commercially reasonable means, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized account access.

7. Data Retention

jilivi retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Active Accounts: Information is retained for the duration of your active account and continued use of our services.
• Closed Accounts: After account closure, we retain certain information for six (6) years to comply with financial record-keeping requirements, tax obligations, and anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for seven (7) years as required by Philippine banking and financial regulations.
• Marketing Data: Marketing preferences and communication records are retained until you withdraw consent or for three (3) years from your last interaction, whichever comes first.
• Security Logs: System logs and security records are typically retained for one (1) year for troubleshooting and security purposes.

Following the applicable retention period, we securely delete or anonymize your personal information in accordance with data protection best practices.

8. Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request confirmation of whether we process your personal information and obtain a copy of your data.

8.2 Right to Rectification

You may request correction of inaccurate, incomplete, or outdated personal information.

8.3 Right to Erasure

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

8.4 Right to Restrict Processing

You may request limitation of how we process your information in certain circumstances.

8.5 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

8.6 Right to Object

You may object to processing of your information for direct marketing purposes at any time.

8.7 Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 12. We will respond to your request within fifteen (15) business days as required by Philippine law. Please note that some requests may require identity verification to protect your information from unauthorized access.

9. Cookies and Tracking Technologies

jilivi uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

Types of Cookies We Use:

Cookie Type	Purpose	Duration
Essential Cookies	Required for Platform functionality, account access, and security	Session/Persistent
Performance Cookies	Analyze Platform performance and identify technical issues	Persistent (1-2 years)
Functional Cookies	Remember your preferences, language settings, and customizations	Persistent (1 year)
Marketing Cookies	Deliver personalized promotions and measure campaign effectiveness	Persistent (1-2 years)

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit Platform functionality and your ability to access certain features. Essential cookies cannot be disabled as they are necessary for Platform operation and security.

10. International Data Transfers

jilivi primarily operates within the Philippines and stores data on servers located in secure facilities within the Philippines. However, some of our third-party service providers may be located outside the Philippines, which may involve transferring your personal information to countries with different data protection standards.

When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Contractual data protection clauses with service providers.
• Compliance with recognized international data protection frameworks.
• Verification that recipient countries provide adequate levels of data protection.

By using the jilivi Platform, you consent to the transfer of your information as described in this section.

11. Children's Privacy

The jilivi Platform is intended exclusively for individuals who are at least twenty-one (21) years of age or the minimum legal gambling age in their jurisdiction, whichever is higher. jilivi does not knowingly collect, use, or disclose personal information from individuals under the legal gambling age.

If we discover that we have inadvertently collected information from a minor, we will immediately delete such information from our systems. If you believe a minor has provided information to jilivi, please contact us immediately using the details in Section 12.

12. Contact Information and Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact our Data Protection Officer:

We take all privacy concerns seriously and will investigate and respond to your inquiry within fifteen (15) business days. If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.